Refund policy

Effective from: JUNE 15, 2026

At Svarah Jewels, we are committed to providing premium-quality imitation and sterling silver jewellery. Your satisfaction matters to us, and our policies are designed to ensure transparency while protecting both our customers and our business.

General Guidelines

No Refunds

We do not offer monetary refunds under any circumstances.

Exchanges Only

Exchanges are permitted only for defective or damaged items reported within 24 hours of delivery, supported by a complete unboxing video.

Exchange Window

Requests must be raised within 3 days of delivery.

Condition of Items

Products must be unused, unworn, and returned in original condition, with all tags, packaging, and certificates intact.

Non-Returnable Items

Customized jewellery, gift cards, and digital items are not eligible for return or exchange.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable service.

Refunds

We do not issue refunds for reasons such as:

  • Change of mind

  • Personal dislike

  • Courier delays once the order is dispatched

👉 Refunds are not applicable. Only replacements/exchanges are offered in case of damage or defect.

Steps for Exchange Approval

  1. Contact us within 24 hours of delivery at svarahjewels@gmail.com.

  2. Provide your order number, issue details, and the unboxing video.

  3. Once verified, a replacement will be shipped within 3–5 business days.

Sale & Discounted Items

  • Sale or promotional items are not eligible for exchange unless received damaged or defective.

  • Exchange claims for sale items must include a complete unboxing video shared within 24 hours of delivery.

  • Customized sale products are strictly non-returnable and non-exchangeable.

Exchanges

  • Only one exchange per order is permitted.

  • Products must be returned in original packaging with all tags, certificates, and accessories intact.

  • Once we receive and approve the return, the replacement will be shipped within 3–5 business days.

Gifts

  • Gifts are eligible for exchange only if damaged or defective and reported within 24 hours of delivery with an unboxing video.

  • Exchanges will be processed for another item of equal value, subject to stock availability.

  • Refunds or credit notes are not offered for gifts.

  • Customized or personalized gift items are not eligible for exchange.

Shipping Returns

If your exchange is approved:

  • Ship the product to the address provided by our support team.

  • The cost of return shipping is borne by the customer.

  • Svarah Jewels is not responsible for items lost or damaged in transit.

  • Packages must be securely packed to avoid damage during return shipping.

Need Assistance?

Our team is always here to help.

📧 Email: svarahjewels@gmail.com

We aim to make your experience with Svarah Jewels smooth and worry-free.